At The Bridal Stylist, we are dedicated to providing you with high-quality products, and we understand the importance of addressing any concerns you may have with your purchase. Please review our return policy for all products.

1. Eligibility for Exchanges:

• Exchanges are only available for defective Micro-crimpers.
• To be eligible for an exchange, customers must notify us within 7 days of receiving the defective item.

2. Defective Items:

• A defective item is defined as a Micro-crimper that arrives damaged or malfunctions due to manufacturing issues.
• Please contact our customer service team at support@thebridalstylist.com to report the defect and obtain an Exchange Authorization (EA) number.

3. Return Policy:

• Items must be unopened, unused, and include all original packaging, inserts, and accessories. Opened or used tools cannot be returned for hygiene and safety reasons
• Return shipping costs are paid by the customer. Original shipping charges are non-refundable
• Exchanges will be processed for the same model only.

4. Shipping for Exchanges:

• Customers are responsible for the cost of shipping the defective item back to us.
• We recommend using a trackable and insured shipping method to ensure the safe return of the product.
• The Bridal Stylist Co. does not cover shipping costs for exchanges.

5. Initiate the Exchange Process:

• Clearly mark the Exchange Authorization (EA) number on the outside of the return package.
• Ship the defective item to the address provided by our customer service team.

6. Inspection and Processing:

• Once the defective item is received, our team will inspect it to confirm the reported defect.
• Exchanges will be processed within 7 business days after the receipt and inspection of the defective item.

7. Contact Information:

• For any questions or concerns regarding exchanges, please reach out to our customer service team at support@thebridalstylist.com

Thank you for choosing The Bridal Stylist. We appreciate your understanding of our exchange policy for defective items, and we are here to assist you throughout the process.